Refund policy

At The Grand Chestnut, we understand that sometimes a product may not meet your expectations or needs. That's why we have a clear and transparent refund and return policy in place to ensure your satisfaction. 

Easy and Hassle-Free Returns

Returning a product is simple and hassle-free. Just follow these easy steps:

  1. Contact our customer support team within 72 hours of receiving your order to initiate the return process. Reach out to us at thegrandchestnut@gmail.com
  2. Our customer support team will provide you with the necessary instructions for returning the product.
  3. Package the product securely and include the return label on the package.
  4. Ship the product back to us. 
  5. Once we receive the returned product, our team will initiate a refund to the original payment method
  6. It may take a few days before you see the return go into your account

Damaged Items

We understand that receiving a damaged item can be disappointing. We strive to provide our customers with high-quality products, but unfortunately, accidents can happen during the shipping process. If you have received a damaged item, we are here to assist you with your return.

When you receive your package, we recommend inspecting the item immediately. If you notice any damage, please follow the steps below to initiate a return:

  1. Contact our customer support team within 72 hours of receiving the damaged item. You can reach us via email at thegrandchestnut@gmail.com. Please provide your order number and a detailed description of the damage with photos.
  2. Our customer support team will guide you through the return process. They may request additional information or photos of the damaged item to assess the situation.
  3. Once your return is approved, we will provide you with the necessary steps to send the item back to us. Please ensure that the item is securely packaged to prevent further damage during transit.
  4. Once we receive the damaged item, our team will inspect it to verify the damage. If the damage is confirmed, we will issue a refund for the product.
  5. Please note that refunds may take up to 5 business days to process, depending on your payment method. If you opt for a replacement, we will ship it to you as soon as possible.

At The Grand Chestnut, we take pride in our commitment to customer satisfaction. We apologize for any inconvenience caused by a damaged item and appreciate your understanding and cooperation in the return process.

If you have any further questions or need assistance with your return, please do not hesitate to contact our customer support team. We are here to help!

Exceptions and Conditions

While we strive to provide a hassle-free return experience, there are a few exceptions and conditions to our refund and return policy:

  • Products must be returned in their original condition, unused, and with all original tags and packaging intact.
  • Products that have been damaged, altered, or show signs of wear and tear may not be eligible for a refund.
  • Final sale items, such as clearance or discounted products, are not eligible for return or refund.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the product is defective or damaged.

Customer Satisfaction is Our Priority

At The Grand Chestnut, we are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our refund and return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Remember, it is important to initiate the return process within 3 days of receiving your item to be eligible for a return. For more detailed information, please refer to our store's return policy.